Uncover top issues and potential causes in your IT Help Desk.

Our collaborative assessment process is focused on helping you find quick wins as well as measurable improvements in IT support efficiency.

Info Sheet: Support Services Assessments

We know firsthand how operational IT issues take time, focus, and resources from enabling patient care.

Are you ready to understand top issues and potential causes impacting your support efficiency? Our assessment can provide valuable answers and freedom from burdening IT issues and costs. 

Our Support Services Assessment is available at no cost and no commitment, other than a little time detailing your goals and challenges with our Support and CIO Advisory teams. Through this process we'll help you understand:

  • Support services performance.
    Discover how you compare to other healthcare organizations and the average costs to maintain service levels. 
  • Potential issues, causes, and opportunities. 
    Assess where the opportunities are to drive efficiency and satisfaction up, and control costs.
  • IT Service Management efficiency.
    Uncover reporting challenges and opportunities to better leverage your ITSM tools. 

Invest a little time with us, while we leverage our heritage in hospital operations. Your consultant-backed findings can be used for decision-making and building your future roadmap.

We also offer other focused, in-depth assessments including: ITSM, Provisioning and Identity Management, Help Desk Operations, IT Reporting, and Incident Volume Reduction. 

Request an Assessment.

Enter your information and interest area for assessment. We will send the information questionnaire needed for a productive assessment and reach out to clarify your goals.