Find best practices for using service-desk metrics to drive improvement:
- Physician, staff, and patient satisfaction.
Find tips for improving overall satisfaction, including key stakeholders.
- Issue trending.
Proactively solve issues for good with first-level contact trending.
- Reporting challenges.
Solve reporting challenges that can disguise issues and prevent progress.
- Resource costs.
Learn how to build flexibility into the service desk without over-investing.
- Service Level Agreements (SLAs).
Understand optimal SLAs, whether in an outsourced or in-house support model.