Seven Best Practices for Health IT Service Desks

Discover how to use service-level metrics to uncover hidden costs, satisfaction and reoccurring issues, and maximize IT efficiency.

The IT Service Desk often stands between a caregiver and their patient. What’s inside this ebook can help you, help them.

Find best practices for using service-desk metrics to drive improvement:

  • Physician, staff, and patient satisfaction.
    Find tips for improving overall satisfaction, including key stakeholders.
  • Issue trending.
    Proactively solve issues for good with first-level contact trending.
  • Reporting challenges.
    Solve reporting challenges that can disguise issues and prevent progress.
  • Resource costs.
    Learn how to build flexibility into the service desk without over-investing. 
  • Service Level Agreements (SLAs).
    Understand optimal SLAs, whether in an outsourced or in-house support model.

Download the ebook.

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Looking for more resources?

Compare the pros and cons of each staffing model to help you determine a strategy that works best for your organization.