Seven Best Practices for Health IT Service Desks

Discover how to use service-level metrics to uncover hidden costs, satisfaction and reoccurring issues, and maximize IT efficiency.

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The IT Service Desk often stands between a caregiver and their patient. What’s inside this ebook can help you, help them.

Find best practices for using service-desk metrics to drive improvement:

  • Physician, staff, and patient satisfaction.
    Find tips for improving overall satisfaction, including key stakeholders.
  • Issue trending.
    Proactively solve issues for good with first-level contact trending.
  • Reporting challenges.
    Solve reporting challenges that can disguise issues and prevent progress.
  • Resource costs.
    Learn how to build flexibility into the service desk without over-investing. 
  • Service Level Agreements (SLAs).
    Understand optimal SLAs, whether in an outsourced or in-house support model.

Download the ebook.

Enter your name and email and your ebook will be on its way to your inbox, along with additional resources and actual health system success stories.

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