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Your Trusted MEDITECH Partner

Our team is certified by MEDITECH to deliver “READY” Levels 1-4 and Pathway Implementations for the Expanse platform. With years of operator experience, we deliver a fully integrated and comprehensive solution around the MEDITECH platform. Our services include assessments to planning to activation—design, workflow analysis, implementation, hosting, training, data conversions, launch, maintenance, support and optimization. As a certified hosting partner, we have once again achieved the “Best Practice” 5-star rating by Securance Consulting, MEDITECH’s third party Hosting certification firm by successfully completing the MEDITECH Infrastructure and Supporting IT Process Audit. From the selection of a single option through complete hosted and managed MEDITECH, we give our clients the flexibility and options needed in today’s changing healthcare space.

We’ve made a substantial investment in a state-of-the-art MEDITECH Expanse Test/Train environment including core third party applications that allows us to proactively minimize your risk and maximize your results. This new environment allows you the opportunity to gain essential hands-on experience prior to and during implementation to ensure complete understanding of the applications within MEDITECH. We also provide technical, upgrade and optimization services to ensure you get the most from your MEDITECH platform investment.

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Professional Services

MEDITECH Services from Pre-Implementation to Post Go-Live

Every project is unique and we make collaboration with you a priority. You’ll be working with quality individuals with operator backgrounds that bring a unique end-user perspective to every aspect of implementation.

Our in-depth understanding of all project needs allows us to navigate various challenges during the entire lifecycle of a project, provide consistent communication and minimize risks. Through strategic planning, we help you move toward a fully integrated and optimized MEDITECH system on-time and on-budget.

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Implementations & Upgrades

Our team is certified by MEDITECH to deliver “READY” Levels 1-4 and Pathway Implementations for the Expanse platform allowing you to focus on adoption and quality of care instead of complex IT issues and help you maximize the value of your MEDITECH system. Our goals for your organization are rapid adoption, evidence-based content and advanced workflows that work for you.

We begin the process by developing a strong IT plan and assisting with project governance as well as focusing on physician training. We use our in-depth knowledge of MEDITECH systems and practical expertise when partnering with leadership to build a foundation of preparedness that allows for smooth conversion and 100% adoption.

Read about our work with Cass Regional Medical Center

Optimization

Our team members have worked in hospitals across the country and understand the situations and challenges that have to be overcome daily. With our years of operator experience and cross-functional teaming approach, we collaborate and communicate with you throughout a project to ensure your system is optimized while your staff is able to continue their focus on quality patient care.

We spend time working with you to better understand your specific workflows and how we can best improve adoption and efficiency in your current system. We provide retraining services to your IT applications staff for system maintenance. Our process leads you to revenue gains and maximizing your total investment in MEDITECH.

Read about our work with Ohio Valley Medical Center 

Training

We are the only resource that has invested in a MEDITECH Expanse Test/Train environment with core third party applications so you can gain essential hands-on experience prior to and during the implementation process.

We provide classroom, remote and on-site training for your staff. We use your organization’s information in the test field and work with you to develop and customized workflows at zero risk. By training your staff in all MEDITECH applications, we ensure a smooth transition before go-live.

Go-Live

We understand the weeks leading up to go-live can be stressful as they are a critical part of implementation. Our go-live support team has operator experience and is there for you 24/7 to provide issue resolution, help you avoid common mistakes and give you peace of mind in the final stages of transition.

We address impatience, change-resistance and urgency with a voice of reason and understanding. Our people meet you where you’re at and work to find timely solutions so that when you go-live, it’s a smooth and seamless adoption.

Support

Reliable MEDITECH Application Support

Your initial point of contact is a team is seasoned with clinical and IT expertise that not only provides timely solutions, we understand you and your work environment. We work with you remotely and on the ground to assist your staff with issue resolution for the entire lifecycle of your project.

We provide Level 1 help desk and Level 2 application support 24x7x365 that navigates incidents from password resets to legacy support. We lower your costs while delivering a consistently high service level for your end-users.

Level 1 Help Desk

You benefit from a team of professionals that provide 24/7 first call resolution. Through our system, we can track the volume of calls and incident resolutions and deliver reports that measure our performance and quality of service. We manage your local help desk with integrity and place importance on delivering timely solutions with quality customer care. Here’s what you can expect from our team:

  • Leverages ITIL
  • Broad basic knowledge set
  • Initial point of contact
  • Captures incidental detail
  • Basic network and desktop troubleshooting
  • Assistance with desktop application
  • Password resets
  • Escalate and coordinate with local IT staff

Level 2 Application Support

Our support team includes 100 READY certified clinicians levels 1-4 who have used all versions of MEDITECH in hospital settings, providing invaluable practical insight. We work closely with your staff to identify each application support need and the best approach to finding a solution. Here’s what you can expect from our team:

  • Leverages ITIL
  • EHR application support
  • EHR related third party application support
  • Focused on break/fix issues
  • Manage vendor engagement with EHR
  • Coordinate with local IT staff and third party vendor engagements

Conversion/Legacy Support

Converting from systems such as McKesson or MAGIC to MEDITECH 6 or other EHR’s requires added time and expertise when managing critical IT projects, patient care and meeting regulatory compliance. Our support team has extensive experience in working with legacy systems and are capable of taking over your system in as little as 30 days. We extend your team, lower your cost and keep your system current so your staff is free to do their job.

Technical Services

Streamlining Operations and Providing Real-Time Solutions

We place importance on equipping your team with an efficient workflow. We manage the infrastructure of your system and train your staff to take advantage of new tools and standards or how to automate manual processes saving you money and man-power.

We identify areas where your organization can improve so you can benefit from all that MEDITECH has to offer and ultimately, enjoy staff and patient satisfaction.

Reports and Regulatory Compliance

Our operator experience allows us to effectively serve you by identifying performance opportunities and reducing development time. We eliminate the need for individual reports and manual consolidation of information by automating data extraction and report distribution. We partner with you to define, develop and distribute MEDITECH Data Repository Reporting Services with less cost by using existing IDN and facility hardware and software.

We provide outsourced report writing for SQL, NPR and 6.x Report Designer and build custom reports that are Microsoft driven to comply with your current system. Our team’s skill level can support any type of project from large implementations to assessments and performance reports. We work to update existing reports, identify duplicate reports, extract data for performance analysis, modify reports affected by ICD-10 and train your staff in these areas as well. We give you faster more accurate information so you can deliver better patient care.

Integration

We give you the resources to deliver data across multiple platforms in the most efficient and accurate way. Whether it’s point to point or an interface engine, our team helps you securely deliver real-time information across your hospital and beyond.

When working with you, we assign an experienced integrations coordinator to manage the entire process including assistance with vendor contracting and network connectivity remediation.  Our comprehensive approach includes requirements gathering and documentation, specification development, unit testing, advanced testing, remediation, documentation, and Go-Live planning, cut-over and support to achieve your highest level of connectivity.

New modules we have integrated include but are not limited to:

  • ORM (Operating Room Module)
  • RM/QM (Risk Management/Quality Management)
  • SCA/ECM (Scanning & Archiving/Electronic Content Management)
  • CMI (Clinical Monitoring Interface)

Scripting

We develop, test and complete projects that your staff doesn’t have the time to address. We allocate our resources to build scripts that cut down administrative work and accelerate daily tasks so you can focus on patient care. We have a warehouse of scripts we use to automate any redundant tasks and lower the risk of transcription errors. Our scripts include but are not limited to:

  • B/AR Procedure Dictionary
  • PHA Drug Dictionary
  • NPR Reports
  • Registration

Data Extract and Archive

It’s easy to get overwhelmed with the amount of data in a legacy system and deciding how you will manage or access it and continual maintenance of an old system is expensive. You run the risk of hardware failure, lack of support and ultimately losing access to data you may need. Our technical team is well-versed in various applications so whether you’re needing to transition from MAGIC or C/S to MEDITECH, we have the experience to quickly help you retrieve and archive your data with minimal hardware requirements. We also leverage standard Microsoft technologies most likely already licensed in your environment to extract and archive your legacy data. We do a wide analysis of your system and develop a prioritized plan that executes a data extract and archive with go-live support and on-going customer service in the most efficient and cost-effective way possible.

Data we extract and archive includes but is not limited to:

  • General ledger
  • Financial reports
  • Accounts payable
  • Payroll
  • Human resources
  • Abstracting
  • Accounting disclosures
  • Patient accounts receivable
  • Nursing documentation
  • OE reports
  • LAB, MIC, PTH, BBK specimen reports
  • Medication administration records
  • Incident reports
  • Radiology exam history
  • Operative case summary

Hosting

A World-Class MEDITECH Hosting Solution

With escalating IT requirements, it is increasingly difficult to sustain stable operations and focused patient care. An overwhelmed IT staff will not be able to meet ever-changing IT requirements, system updates and project requests while continuing to keep the lights on and the current system running at an acceptable operating level.

We understand budget limitations yet the desperate need for support. Our hosting service offers access to advanced technology platforms, 24x7x365 support and operational expertise that’s dependable and cost-effective. Our team takes the burden of hosting off your shoulders and simplifies server maintenance, storage, backup and recovery. By remotely hosting your MEDITECH application, we keep your system current, safe and ready to take advantage of new technologies with minimal disruption to your staff.

Testing

Our system testing provides rigorous analysis of your platform to guarantee its capability and capacity prior to go-live. We do performance testing to verify that the system performs and responds reliably under heavy loads and usage without long wait times and frustration. We also offer operational readiness testing (ORT) to ensure servers are able to recover in the event of issues.

Data Center

Our fully redundant data center provides control of environmental and IT systems that support MEDITECH. All power and back-up systems are tested regularly to ensure the infrastructure and procedures perform as designed.

Support

It’s important that your information is protected and exchanged quickly. We provide around the clock alerting, monitoring and escalation support to ensure timely delivery of information to you. We also offer support for network management solutions including routers, switches, firewalls, and LAN/WAN hardware connectivity (including circuits).

You are protected through the maintenance and support of firewalls, VPN concentrators, SSL remote access devices and other managed solutions. In addition, code levels are certified and monitored to ensure that we stay up to date on the latest recommended releases.

Storage

Our storage infrastructure has a full range of cost-effective storage options; featuring multi-tiered, highly scalable, secure and reliable end-to-end systems. We include a selection of systems that provide solutions such as automated tiering, thin provisioning, snapshot and deduplication technology.

Disaster Recovery

In the event of a system failure or unexpected downtime, we offer backup services in a variety of ways from offline tape to Disk to Disk backups. Our procedures guarantee that data is properly saved and stored safely. Regular tests and audits are conducted to facilitate recoverability and verify that actual practices are consistent with procedures.

We also maintain a disaster recovery plan designed to provide immediate response and subsequent recovery. This plan documents the strategies, personnel, procedures and resources we will use to respond to any interruption.

Staff Augmentation

Staffing Solutions that Lower Your Costs

No matter where you have a need, we have a large pool of resources that give you access to an individual that is tailored to meet that need. We help you lower your costs and free up your in-house staff for critical projects while providing support for updates and conversion.

Our staff has comprehensive operator experience for the most up to date version of MEDITECH as well as the ability to maintain legacy systems. We offer remote support for the existing EHR for a cost-effective transition and place high importance on minimal disruption to your staff and patient care.

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