Rolling out Community Connect successfully is a complex endeavor that includes system build, marketing, training, and relationship management, and a plan for continuing optimization. Community Connect was created to increase and ease access to critical clinical information, provide new reimbursement models and income, ease the ability to meet regulatory requirements with more complete patient information, and improve the patient experience by ensuring their clinical information is available across organizations.
So ask yourself, is your organization getting the results that you wanted from your Community Connect program?
Step 1: Examine Your System Set-up, Training and Maintenance
When your implementation processes are solid, you can extend your systems to affiliates quickly, efficiently, and at a low cost. The same is true for the provider-facing implementation steps. When you have standard processes for interfacing with providers during your sales, implementation, and training you can set expectations upfront, creating more satisfied customers in the long-term. Generating and maintaining positive relationships with your affiliate providers is one of the most critical – and most challenging – parts of a successful Community Connect program.
Step 2: Look at Your Account Management Strategy
It is important to examine your current program on a consistent basis with the goal of identifying opportunities for your Account Managers to more effectively provide a positive experience for both your affiliates and your build teams, by allowing Relationship Managers to be the interface between the two.
Step 3: Create a Plan
Depending on the scope of work, you should build a project install or improvement plan and keep your goals in mind as you outline your plan. If you are unsure of where to start, it may be time for an assessment, a consultant expert, or additional outside help.
Our Community Connect consultants have the experience and expertise to review your system setup, strategies, and processes for opportunities to better align with industry-leading standards and enable your organization to better engage with outside providers and increase your return on investment in that outreach. We can bring in staff to help and perform an assessment, which typically takes between 4-6 weeks. At the end of the assessment, we will provide you with a road map to make any applicable improvements to your system setup, roll-out plan, account management strategy, training program, marketing, etc., to help your organization get more out of this powerful Epic offering.
For more details on the low-cost, short-term analysis CereCore provides, you can download our solution overview here. To start a conversation or schedule a meeting, please email us at firstname.lastname@example.org or call us at 855.276.9112.