Industry
Speciality Hospital
Challenge
Oklahoma Heart Hospital (OHH) faced the challenge of managing a complex environment with hundreds of interfaces connecting their specialized clinical systems. With a lean internal IT team, the hospital struggled to keep up with the daily maintenance and monitoring required to ensure data flowed accurately and securely between platforms. They needed a partner who could provide highly specialized technical expertise to stabilize their interface engine, resolve recurring errors, and allow their internal staff to focus on high-impact clinical projects.
Results
By partnering with CereCore for managed interface services, Oklahoma Heart Hospital transformed its data exchange operations. CereCore provided 24/7 monitoring and proactive maintenance for the hospital’s interface engine, significantly reducing the backlog of errors and improving system reliability. This collaboration not only secured the hospital’s technical foundation but also empowered the OHH IT team to shift their focus toward strategic initiatives that directly impact provider efficiency and patient care delivery.
Services Provided
Epic, EHR Optimization
About the Provider
Oklahoma Heart Hospital (OHH) is a premier provider of cardiovascular care, known for being the first all-digital hospital in America. With multiple locations and a vast network of clinics, OHH is dedicated to innovation and excellence in heart care. Their technology-forward approach requires a seamless exchange of data to support their mission of providing the highest quality of care to their patients.Stabilizing the Digital Ecosystem
For an all-digital facility like Oklahoma Heart Hospital, the seamless flow of data is the lifeblood of clinical operations. However, managing hundreds of interfaces—the technical "pipes" that connect EHRs, labs, and imaging systems—is an intensive task. CereCore stepped in to provide a dedicated layer of support, taking over the daily monitoring and maintenance of the interface engine. By resolving technical glitches and managing updates proactively, CereCore ensured that clinicians had access to the right data at the right time without the interruptions caused by system lag or data errors.
Key Outcomes:
Reliable Data Exchange: Ensured the continuous, accurate flow of data across hundreds of interfaces through 24/7 expert monitoring.
Large-Scale Migration Success: Successfully transitioned 128 interfaces from Cerner Millennium to Epic, totaling over 7,000 hours of specialized work.
Operational Efficiency: Dramatically reduced the internal workload associated with interface maintenance, freeing up staff for strategic projects.
Proactive Risk Mitigation: Identified and resolved system vulnerabilities and interface errors before they could disrupt clinical workflows.
Specialized Expertise: Provided access to high-level technical skills in interface engine management that are traditionally difficult to recruit and retain.
Empowering the Internal Team
The partnership between OHH and CereCore highlights the importance of collaborative partners and expert management in accomplishing major EHR transitions. During an 11-month project, completed ahead of schedule, over 7,000 hours were needed to transition 128 interfaces from Cerner Millennium to Epic. This massive undertaking averaged an estimated 57 hours per interface to cover essential stages including:
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Pre-conversion understanding and conversion planning.
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Technical optimization and execution.
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Rigorous conversion testing and clinical workflow validation.
"We found their expertise and depth of knowledge incredible and their work ethic helped us ensure an on time go-live. We relied on them for not only writing parts of our interfaces, but also for architecture and documentation. There were times we didn’t know exactly what was needed, but we found great and tremendous value in the assets that work there at CereCore. I'll be very frank, we couldn't have done this without CereCore and our gratitude extends beyond what I can tell you.”
David Miles | CIO, Oklahoma Heart Hospital
"Offloading" to Empower the Internal Team
One of the most significant outcomes of the partnership was the "capacity creation" for the OHH IT department. The internal team was highly skilled but overstretched by the weight of daily interface maintenance and complex migrations. By offloading these technical burdens to CereCore’s experts, Oklahoma Heart Hospital was able to reallocate its internal talent to more strategic, high-value work. This shift allowed the hospital to pursue clinical optimizations and new technology deployments that improved the overall provider experience and strengthened the hospital's reputation as a digital leader.
Hear from Oklahoma Heart Hospital Leaders
David Miles, CIO and Jim Wetzel, Director of Clinical Systems: Oklahoma Heart Hospital and Their 11 Month Epic Implementation
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Result
The partnership provided Oklahoma Heart Hospital with the technical stability and expert oversight needed to maintain its status as a leading digital hospital while empowering its internal team to drive clinical innovation.
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