CereCore does all of our help desk work, and that is a big lift... I will go to my grave telling people to work with CereCore.
| CISO, April 2024
Without the Perceived Runaround
Trained on Epic, MEDITECH, and Oracle Health (Cerner), our support professionals help clinicians get expert support on the first call.
CereCore's clinical service desk agents are trained and certified on major EHR systems including Epic, MEDITECH, and Oracle Health (Cerner). The clinical service desk, operating at scale with level 1 and level 2 support services, goes beyond issue resolution. It contributes to training, builds changes, and more. Agents leverage healthcare operations experience and EHR certification knowledge effectively to decrease the cost per resolution.
Our combined EHR knowledge and healthcare IT skills consistently provide high-quality support so your IT team can work at the top of their license, too. Instead of troubleshooting issues, your IT team has more bandwidth for innovation, organizational initiatives, and professional growth. Are you ready to help your IT team move from keeping-the-lights-on technologists to innovators and strategic partners? Evolve your IT service desk strategy with the CereCore clinical service desk.
Take our complementary support services assessment to discover how your support trends on operational efficiency, cost factors, and user satisfaction.
