Featured Case Study

How Ardent Health Accomplished More with Outsourced Support

By partnering on help desk services, Ardent’s IT team had the bandwidth to address key strategic initiatives that helped them grow. Check out our interview with Ardent Health’s IT Leadership to see how CereCore support services helped provide visibility to performance metrics, lower call wait times and abandonment rates, and address physician and patient satisfaction.

How We Help Healthcare Leaders Look to the Future

As healthcare rapidly evolves, we’ve helped health systems across the country pivot and provide amazing care to their communities.

With one EHR, Thomas Hospitals will be able to expand our services and capabilities to better serve our patients, physicians, and community now and well into the future. We could not have achieved our success without the help of CereCore, MEDITECH and all of our employees, and we would like to thank them for all of their hard work and dedication to the project; as well as the care of our community.
Matthew Upton, M.D.
Chief Medical Officer and Chief Medical Information Officer – Thomas Hospitals
CF_CTA
The CereCore team is doing great work. One of their consultants leading the General Ledger Optimization is a former Accountant and is helping us revamp our entire chart of accounts which will result in greater accounting standardization and financial reporting throughout North Country Healthcare. Another highlight of the ongoing Optimization work is CereCore's ability to quickly pivot. Working closely with North Country Healthcare, their consulting team came up with options to assist with claim edits in response to the Change Healthcare challenges.
Darrell Bodnar
Chief Information Officer – North Country Healthcare
CF_CTA
The journey of integrating such sophisticated technology like MEDITECH Expanse within our healthcare system was ambitious. CereCore’s expertise, commitment, and collaborative approach were pivotal in ensuring a smooth transition and in overcoming the myriad challenges we encountered. I am proud of what we have achieved together and am confident that our efforts will significantly benefit our healthcare system and the communities we serve.
Dr. Aaron Parker Banks
Chief Medical Informatics Officer (CMIO) – St. Claire HealthCare
Not only did CereCore exceed our expectations with project management and subject matter experts required of MEDITECH’s READY implementation, they also had a pool of specialty resources readily available to assist in several additional areas of the Expanse system.
Thomas Kurtz, PhD
Chief Administrative Officer – Memorial Healthcare
CF_CTA
CereCore team members delivered extraordinary work and demonstrated their talent and dedication to our MEDITECH Expanse go-live. This made our high stakes implementation a huge success. I appreciate the CereCore team preparing and challenging us to do the necessary preparation to ensure success. The biggest issue we had with the Expanse Go-Live was running out of free pizza at lunch.
Rex McKinney, FACHE
President and Chief Executive Officer – Decatur County Memorial Hospital
CF_CTA
We are so honored and appreciative of working with this CereCore team during our continuing Expanse journey. Every member contributed to a very successful go-live event. The substantial build – nearly flawless. Provider Education – excellent. Integrated Testing – awesome. Go-live support – could not have been any better. During our medical staff meeting the morning after go-live, not a single provider had any negative comments about our upgrade or Expanse. I’ve never been witness to that in my 40+ years of being in healthcare IT.
Dennis Gambill
Chief Information Officer – Decatur County Memorial Hospital
CF_CTA
CereCore is very responsive to any requests that we have. They learn and adapt to our processes while overcoming any barriers put in their way. Chris and Shelby have always been incredibly friendly and easy to work with.
Jordan Girard
IT Relationship Manager – MultiCare
I couldn’t have made it without CereCore during my first year at Ohio Valley Hospital, given the challenges we were facing. CereCore pulled together very competent resources at a moment’s notice throughout the project. For example, as we were optimizing one of our modules in MEDITECH, we were completely lost. Within a month, however, CereCore had us exactly where we needed to be.
Eric Lawlor
Executive Vice President – Ohio Valley Hospital
CereCore provides Thomas Health a secure and reliable network infrastructure, a solid clinical system, and level one support at a cost much less than we could do on our own.
Jeremy Taylor
CHIEF INFORMATION OFFICER – Thomas Hospitals
With the help of CereCore we were able to take two hospitals on different systems to a single patient record. The CereCore team handled every aspect of this project with efficiency and expertise and we couldn’t have done it without them.
Dan Lauffer
President & Chief Executive Officer – Thomas Hospitals
CF_CTA
Working with CereCore for Epic staffing has been wonderful – from the responsiveness of the customer services and administrative team to the knowledge and professionalism of the staff we select for contract positions. My team is extremely grateful for the help that CereCore has provided for our team as we navigate some of the most challenging times in healthcare.
Mary Moran
IT Director and Cogito Project Manager, Revenue Cycle & Business Intelligence – Cape Fear Valley Health System
Saint Francis Client Feedback
CereCore is so large it has subject experts down to the narrowest disciplines. The overall knowledge base, depth of expertise and resources are simply part of our relationship, at no extra cost.
Jane Harless
Controller – Saint Francis Hospital
LifePoint Health Client Feedback
From the infrastructure perspective, [CereCore is] good at stable operations and also good at running projects well.
Eric Enos
Chief Technology Officer – LifePoint Health
CF_CTA
I've had great experiences with the staff in sourcing a project coordinator position at LifePoint Health. When there were issues, CereCore was very helpful and took immediate action. I now have a new person in that role and so far I'm very pleased.
Ruben Estevez
Project Manager – LifePoint Health
CF_CTA
Super responsive and flexible. Stakeholder/customer-focused services with substantial value. The cost/bill rate of your services is a differentiator. Thanks for all you do for HCA Healthcare.
Brad Ninness
AVP Project Management – HCA Healthcare
CF_CTA
During the Christmas explosion in Nashville, the team at CereCore reacted timely and was able to move our entire platform to a location in Texas and had our organization back-up and operational in just a few short days, AMAZING! They have been instrumental in moving Thomas Health to a single IT platform, including our physician practices in February 2021.
Tim Skeldon
Executive Leadership – Thomas Hospitals

You Need More Than a Consultant. You Need a Partner.

Empowering patient care is easier when you have a health IT partner that acts as an extension of your team. Let us know how we can support your initiatives.

Healthcare meeting around table