How Ardent Health Accomplished More with Outsourced Support

With one EHR, Thomas Hospitals will be able to expand our services and capabilities to better serve our patients, physicians, and community now and well into the future. We could not have achieved our success without the help of CereCore, MEDITECH and all of our employees, and we would like to thank them for all of their hard work and dedication to the project; as well as the care of our community.

CereCore has proven to be a valuable partner contributing to the success of our EMR implementations and roll-out strategy for the Ardent Health enterprise. They consistently meet or exceed our Key Performance Indicators and SLA's for both day to day operations and projects.

Not only did CereCore exceed our expectations with project management and subject matter experts required of MEDITECH’s READY implementation, they also had a pool of specialty resources readily available to assist in several additional areas of the Expanse system.

CereCore team members delivered extraordinary work and demonstrated their talent and dedication to our MEDITECH Expanse go-live. This made our high stakes implementation a huge success. I appreciate the CereCore team preparing and challenging us to do the necessary preparation to ensure success. The biggest issue we had with the Expanse Go-Live was running out of free pizza at lunch.

We are so honored and appreciative of working with this CereCore team during our continuing Expanse journey. Every member contributed to a very successful go-live event. The substantial build – nearly flawless. Provider Education – excellent. Integrated Testing – awesome. Go-live support – could not have been any better. During our medical staff meeting the morning after go-live, not a single provider had any negative comments about our upgrade or Expanse. I’ve never been witness to that in my 40+ years of being in healthcare IT.

CereCore is very responsive to any requests that we have. They learn and adapt to our processes while overcoming any barriers put in their way. Chris and Shelby have always been incredibly friendly and easy to work with.

I couldn’t have made it without CereCore during my first year at Ohio Valley Hospital, given the challenges we were facing. CereCore pulled together very competent resources at a moment’s notice throughout the project. For example, as we were optimizing one of our modules in MEDITECH, we were completely lost. Within a month, however, CereCore had us exactly where we needed to be.

CereCore provides Thomas Health a secure and reliable network infrastructure, a solid clinical system, and level one support at a cost much less than we could do on our own.

With the help of CereCore we were able to take two hospitals on different systems to a single patient record. The CereCore team handled every aspect of this project with efficiency and expertise and we couldn’t have done it without them.

Working with CereCore for Epic staffing has been wonderful – from the responsiveness of the customer services and administrative team to the knowledge and professionalism of the staff we select for contract positions. My team is extremely grateful for the help that CereCore has provided for our team as we navigate some of the most challenging times in healthcare.

CereCore is so large it has subject experts down to the narrowest disciplines. The overall knowledge base, depth of expertise and resources are simply part of our relationship, at no extra cost.

From the infrastructure perspective, [CereCore is] good at stable operations and also good at running projects well.

I've had great experiences with the staff in sourcing a project coordinator position at LifePoint Health. When there were issues, CereCore was very helpful and took immediate action. I now have a new person in that role and so far I'm very pleased.

Super responsive and flexible. Stakeholder/customer-focused services with substantial value. The cost/bill rate of your services is a differentiator. Thanks for all you do for HCA Healthcare.

During the Christmas explosion in Nashville, the team at CereCore reacted timely and was able to move our entire platform to a location in Texas and had our organization back-up and operational in just a few short days, AMAZING! They have been instrumental in moving Thomas Health to a single IT platform, including our physician practices in February 2021.