ServiceNow Consulting That Can Streamline Your IT Operations

So Much More Than a Service Desk Solution

The nature of work is changing. More employees are remote. Patient interactions can be virtual and in person. Data is increasingly digital. And, healthcare organizations have more incidents, users, assets, and workstreams to track than ever. ServiceNow is the best way to streamline IT operations and much more.

Visibility to Work that Won’t Wait

Our team will help you use this ITSM platform to connect your processes to drive IT efficiency.

ServiceNow delivers powerful solutions for the complexities of healthcare IT, but many health organizations are only using a fraction of ServiceNow’s features. Or worse, not recognizing its value to streamline healthcare IT operations. Our ServiceNow consulting services can help you accelerate efficiency through the use of Service Now.

I Need...

Workflow Design and System Customization

Workflows are everything in Service Management, Asset Management, IT Operations, and Security Operations. Rely on our team’s deep expertise in workflow design and ServiceNow customization for healthcare organizations as well as other industries and use cases.

Service Portal Deployment

Improve service levels with portal deployment that puts the control in your stakeholders’ hands.

Reporting and IT Performance Insights

Want to get to the root cause of satisfaction issues? Leverage our experience providing high-performing service desk to thousands of healthcare facilities. Our service quality is built on consistent reporting and analysis.

Service Desk Integration

Do you and your service partners both utilize ServiceNow? Ask us about the power of bi-directional integration that can provide real-time visibility for integrated services.

Your Guide to ITSM Metrics

Our latest Support Services ebook highlights how ITSM metrics factor into the services desk. It’s also chock full of helpful tips for getting the most out of your platform.

Get the eBook

Doctor reviewing information on her computer

Epic Rover® App: Practical Ways to Help Clinicians On-The-Go

EHR/EMR, Epic, Blog

2 minute read

By Kerry Barker, RN BSN

on Jan 21, 2022

Most organizations are investigating ways to help their clinicians spend more time at the bedside yet still document and gather needed information. However, workstations are not always conveniently...

MEDITECH Dictionary Cleanup for Clinicians (and IT)

MEDITECH, EHR/EMR, Blog

4 minute read

By Amanda Lane, CPhT

on Jan 21, 2022

“Spring Cleaning”— some of us love it, some of us hate it, but we all know that periodically taking the time to clean will benefit you and those around you in the future. The same applies to your...

2021 CereCore Awards Recognize Mission Motivated Employees

CereCore News, Blog

1 minute read

By CereCore

on Jan 14, 2022

During a virtual company-wide celebration, CEO and President Curtis Watkins honored CereCore employees who have made a significant difference in the way we serve clients with excellence and embody...

Are You Missing Out on ServiceNow Tools?

Our complementary support services assessment or our in-depth ITSM Maturity Assessment can ensure you’re getting the most out of ServiceNow.