ServiceNow Consulting That Can Streamline Your IT Operations

So Much More Than a Service Desk Solution

The nature of work is changing. More employees are remote. Patient interactions can be virtual and in person. Data is increasingly digital. And, healthcare organizations have more incidents, users, assets, and workstreams to track than ever. ServiceNow is the best way to streamline IT operations and much more.

Visibility to Work that Won’t Wait

Our team will help you use this ITSM platform to connect your processes to drive IT efficiency.

ServiceNow delivers powerful solutions for the complexities of healthcare IT, but many health organizations are only using a fraction of ServiceNow’s features. Or worse, not recognizing its value to streamline healthcare IT operations. Our ServiceNow consulting services can help you accelerate efficiency through the use of Service Now.

I Need...

Workflow Design and System Customization

Workflows are everything in Service Management, Asset Management, IT Operations, and Security Operations. Rely on our team’s deep expertise in workflow design and ServiceNow customization for healthcare organizations as well as other industries and use cases.

Service Portal Deployment

Improve service levels with portal deployment that puts the control in your stakeholders’ hands.

Reporting and IT Performance Insights

Want to get to the root cause of satisfaction issues? Leverage our experience providing high-performing service desk to thousands of healthcare facilities. Our service quality is built on consistent reporting and analysis.

Service Desk Integration

Do you and your service partners both utilize ServiceNow? Ask us about the power of bi-directional integration that can provide real-time visibility for integrated services.

Your Guide to ITSM Metrics

Our latest Support Services ebook highlights how ITSM metrics factor into the services desk. It’s also chock full of helpful tips for getting the most out of your platform.

Get the eBook
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Discover More IT Insights

Our blog is where you can find clear answers and best practices you can use to strengthen and streamline your IT operations.

EHR Hosting and Backup: Budgeting and Planning Tips that Avoid Surprise Costs

EHR Hosting and Backup: Budgeting and Planning Tips that Avoid Surprise Costs
Technology, EHR/EMR, Blog
4 minute read
By Clay Posey
on Aug 12, 2022

Whether your healthcare organization is tackling a digital transformation agenda, considering an EHR upgrade or rip and replace, or navigating merger and acquisition activities, decisions around IT...

Read More
Is Outsourcing an Answer to Financial Pressures Post-Pandemic?

Is Outsourcing an Answer to Financial Pressures Post-Pandemic?
EHR/EMR, Blog, IT Advisory
4 minute read
By Peyman Zand
on Jul 29, 2022

An interesting thing happened as the pandemic began to fade. The optimism of going back to the normal routine, which excited most leaders, quickly faded in several ways.  

Read More
Getting Provider Billing Right: EHR Workflow and Optimization Tips

Getting Provider Billing Right: EHR Workflow and Optimization Tips
MEDITECH, EHR/EMR, Epic, Blog
4 minute read
By Dawn Osborn, MHS, RHIA, CPC, MT
on Jul 22, 2022

Assuring that the correct provider charges are billed can be extremely challenging - despite last year’s updates to the Evaluation and Management coding criteria. Recent studies indicate that the...

Read More

Are You Missing Out on ServiceNow Tools?

Our complementary support services assessment or our in-depth ITSM Maturity Assessment can ensure you’re getting the most out of ServiceNow.

Close-up of an individual taking an assessment on a tablet computer