ServiceNow Consulting That Can Streamline Your IT Operations

So Much More Than a Service Desk Solution

The nature of work is changing. More employees are remote. Patient interactions can be virtual and in person. Data is increasingly digital. And, healthcare organizations have more incidents, users, assets, and workstreams to track than ever. ServiceNow is the best way to streamline IT operations and much more.

Visibility to Work that Won’t Wait

Our team will help you implement and use this ITSM platform to connect your processes to drive IT efficiency.

ServiceNow delivers powerful solutions for the complexities of healthcare IT, but many health organizations are only using a fraction of ServiceNow’s features. Or worse, not recognizing its value to streamline healthcare IT operations. Our ServiceNow professional and managed services can help you accelerate efficiency through the use of Service Now.

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Service Portal Deployment

Improve service levels with portal deployment that puts the control in your stakeholders’ hands. Let us help you implement and optimize ServiceNow so you maximize your investment.

Scalable ITSM Platform

Whether you need to track IT issues or assets, we can help you right-size your ServiceNow platform.

Workflow Design and System Customization

Workflows are everything in Service Management, Asset Management, IT Operations, and Security Operations. Rely on our team’s deep expertise in workflow design and ServiceNow customization for healthcare organizations as well as other industries and use cases.

Reporting and IT Performance Insights

Want to get to the root cause of satisfaction issues? Leverage our experience providing high-performing service desk to thousands of healthcare facilities. Our service quality is built on consistent reporting and analysis.

Service Desk Integration

Do you and your service partners both utilize ServiceNow? Ask us about the power of bi-directional integration that can provide real-time visibility for integrated services.

Your Guide to ITSM Metrics

Our latest Support Services ebook highlights how ITSM metrics factor into the services desk. It’s also chock full of helpful tips for getting the most out of your platform.

Get the eBook

Doctor reviewing information on her computer

Realizing the Opportunities for a Clinical Service Desk

EHR/EMR, Blog, IT Help Desk

3 minute read

By Chris Wickersham

on Sep 29, 2023

Clinical service desks that employ understanding of clinical workflows and issue urgency are the way of the future for healthcare IT. Sound service desk practices and technological know-how are the...

MEDITECH Expanse Pharmacy: Wins and Benefits of Formulary Service Vendor Changes

MEDITECH, Blog

4 minute read

By Amanda Lane, CPhT

on Sep 22, 2023

Sometimes you hear the word change and you’re not quite sure if that’s a good thing or not. MEDITECH Expanse Pharmacy introduces some changes that will alter how you implement or maintain the system,...

How to Stop Revenue Leaks with MEDITECH Automated Financial Testing

MEDITECH, Blog

3 minute read

By Bob Gronberg

on Sep 15, 2023

One could say that maintaining and preventing revenue leaks within a health system’s EHR is a similar exercise to preparing to sail.

My beloved sailboat is 43 years old now. You can imagine how a...

Are You Missing Out on ServiceNow Tools?

Our complementary support services assessment or our in-depth ITSM Maturity Assessment can ensure you’re getting the most out of ServiceNow.