Epic Consulting Services that Accelerate Operational Excellence

Forward-Thinking Expertise for Complex Healthcare Operations

The changing landscape of healthcare means that leveraging your Epic platform at maximum potential requires equal parts strategy and resources to get it done. Here, you’ll find a deep bench of Epic consultants that understand highly-customized Epic environments. You can get operational approaches for running Epic with other EHRs in a health system and work with a partner that functions as part of your own organization.

Streamlined Operations

Helping you optimize quality care, drive financial and operational improvements, and supporting your complex IT strategies and projects.

As the healthcare landscape becomes more digital, and specialized clinical application knowledge harder to find, we deliver services that help you roll out new capabilities, streamline workflows for users, and navigate complex multi-EHR scenarios.

I Need...

Systems Strategy and Assessment

Navigate systems selection, assessment, standardization, and make smart strategy decisions before spinning up development cycles. We’ve worked with a wide range of EHR, CHR (Comprehensive Health Record) and specialty third-party applications. We’re experienced in situations as complex as mergers, acquisitions, and divestitures. 

Upgrades and System Optimization

Our Epic team holds multiple certifications, in-hospital and clinical backgrounds, and proven methodologies that result in seamless upgrades and value-add optimization projects. As a result, command centers during go-lives are dramatically quiet and the facilities we work with are more productive than ever.

New Module and EpicMyChart Deployment

Leverage our clinical and technology experts for on-time, on-budget advancement of your Epic solutions. Our expertise includes specialty-clinical areas such as neonatal and oncology. We also provide project management and technical talent for ensuring smooth and timely deployments across facilities and networks. 

Reporting and Analytics

Our team is experienced at delivering reporting, dashboards, and insights that empower clinical care. This includes standardization of data across health systems with multiple EHR platforms. Some call them the “hospital operations translators.”

Staff Augmentation

Whether on-site or remote consulting suits you best, we’re ready! We provide staff augmentation and training in different models to suit your needs –– from traditional on-site staff, remote consulting, to ad-hoc support, and project delivery.

Core Solutions

Accelerate timelines and results with production-ready content.

Our Core Solutions often feature production-ready content with proven success to deliver fast Epic optimization at dramatically less cost than ground-up efforts.

I Need...

Care Planning Documentation

Our Core Solution for Clinical Care Classification (CCC) provides import-ready content and back-coded elements that results in implementation of nursing POCs at approximately half the cost and time of in-house, ground-up builds. The content is live in multiple hospital and behavioral health units, with no Joint Commission findings in almost a decade of use.

Info Sheet: CCC Core Solution 

Scalable Support for a Digital World

Dedicated Epic support for patients, staff, and physicians. 

Supporting the calls from Epic users in your facilities has grown even more challenging post-pandemic. There are higher volumes of patients using MyChart, attending telehealth appointments through the portal, and physicians treating patients remotely. We can help you address the intense workload with managed support.

I Need...

MyChart Patient Support

We’re here to help make sure your patients can use all of Epic’s useful MyChart features, and be prepared for telehealth appointments before their scheduled time. Our special Epic MyChart help desk is dedicated to improving the patient experience and reducing the stress on your patient-facing and IT teams.

Info Sheet: Epic MyChart Support

Epic Support Services

Our Level 1 and 2 Epic support services offerings are known for increasing satisfaction and efficiency.

Learn more

Why We are the Link to Life-Saving Care

One of our own shares her perspective on why CereCore delivers a unique value to Epic-based organizations.

Smiling doctor checks in on her patient in a bright hospital room

Epic Made Easy

Epic comes with a ton of capability and usability across a multitude of patient care facilities and specialties. But it takes a cross-team approach to cut through the complexity and maximize this platform’s powerful features.

Healthcare team training