Struggling to find Epic EHR expertise that keeps your organization moving forward?

Our heritage as hospital operators gives you the Epic consulting, support and staffing resources you need.

Forward-Thinking Expertise for Complex Healthcare Operations

The changing landscape of healthcare means that leveraging your Epic platform at maximum potential requires equal parts strategy and resources to get it done. Here, you’ll find a deeply experienced team of Epic consultants that understand highly-customized Epic environments. You can get operational approaches for running Epic with other EHRs in a health system and work with a partner that functions as part of your own organization.

INFO SHEET: EPIC SERVICES
Our Epic Expertise Epic Advisory & Transition Services Epic Implementation & Optimization Epic Data & Managed Services

The Power of Perspective

Deliver new capabilities and transform more efficiently through a partnership that is powered by the perspective of hospital operations, Epic certification, clinical experience, and proven success.  

For years, practices, hospitals, and health systems have turned to us for Epic expertise as technologists and hospital operators. Deliver new capabilities and transform faster by tapping into our deep set of capabilities.

Success Story: Budget-friendly Implementation Staffing

I Need...

All-star Epic Expertise

We provide deep expertise across the Epic electronic medical records ecosystem, including Hyperdrive, Rover, telehealth, reporting and analytics, and payor integration. Our experts possess direct in-hospital experience, multiple certifications, and practical approaches that complement your team and help you win. 

Third-Party Integration and Governance

Streamline successfully with a team who has worked in numerous multi-EHR scenarios with a wide range of clinical third-party applications.  

Community Connect Support

Reduce the burden of Community Connect support with a partner who can meet your unique needs with practical guidance and resources.

Prepare for success

Ensure your next step with Epic is on budget, on time, clinical ready, and a great experience for patients and providers.

Whether a transition from another EHR, integration, addition of a new facility or specialty, our Epic experience and certified analysts can help advise you on the best way to accomplish what’s next.  

Success Story: Advisory after Acquisition

I Need...

Epic Advisory and Transition Services

Facing a shift to Epic from another EHR, or adding a new clinical specialty or population? Our experts can help you navigate the complexities of a new system, understand foundational decisions, and help you avoid common pitfalls of an EHR transition.  

Epic Project Planning, Budgeting, and Governance
Setup for success with project planning, budgeting, and oversight that leverage experts across clinical modules and proven project managers resulting in realistic plans that optimize your resources.
System Selection and Roadmap Consulting
Ready to conquer the challenge of transitioning to Hyperdrive? Considering third-party software or implementing Epic functionality for a new use case? Base your transition plan on experience acquired at numerous organizations with highly successful projects and user adoption.

Leap forward with Epic

We can help you accelerate Epic system success and drive adoption. 

Bring confidence to your providers and staff with Epic services informed by decades of implementation, optimization, and upgrade experience. 

Success Story: Fast Tracked Pediatrics

I Need...

Project Management Design and Execution

Our experienced resources and proven tools can help you from project planning, change management, assessment, testing and validation, to application training, physician adoption and go-live. 

Outpatient Practice and Hospital Rollouts

Gain a rollout plan and team that is realistic, cost-effective and stacked with experienced Epic professionals. 

Pediatric and Specialty Expansions
Expand on your Epic success with experts ready to design and integrate workflows for new patient populations and facilities such as pediatrics.
Upgrades and Refreshes
Our team's upgrade methodology and toolsets result in seamless upgrades, value-add optimization, and dramatically quiet support centers. 
Specialized Epic Resources for Staff Augmentation
Expand the capacity of your team with temporary staff members who can add specialized knowledge to Epic projects. Our team is highly successful in resourcing talent and working in collaboration with stakeholders.  
Technical Services
Ensure a seamless go-live with technical assessment, readiness and testing, interface development, and build-out that accounts for the speed of healthcare and highly integrated environments. Rely on experienced experts to get the details right and within budget. 

Use Epic with confidence

Realize all Epic can do for your patients and providers.

Modernize your health system’s workflows and optimize your resources with robust Epic functionality that transforms patient experiences and satisfies physicians. 

Ardent's Prescription for IT Help Desk

I Need...

System Maintenance
Need help with the routine care and optimization of the Epic system? Talk to our team about how we can help fill internal resource gaps and keep your systems thriving. 
Regulatory Compliance, Reporting, and Analytics
Bring new leadership team understanding – and support – for your IT team with reports that represent improved workflows and satisfaction ratings in an Epic only or multi-EHR environment. 
Epic Help Desk Services

With Epic-certified agents on every level of our help desk, we focus on call resolution, quality service, and provider and patient satisfaction. Whether your organization needs nights and weekends or full-time support for IT help desk, MyChart Portal, or Epic Clinical service, our team is a proven partner in delivering high quality support, operational efficiencies, and end-user satisfaction.  

Learn more on our IT Help Desk Services

Learn more on our Clinical and Patient Portal Help Desk Services

Why We are the Link to Life-Saving Care

One of our own shares her perspective on why CereCore delivers a unique value to Epic-based organizations.

Watch Video
Smiling doctor checks in on her patient in a bright hospital room

The Voice of the Caregiver

Check out our blog for key perspectives on leveraging Epic with caregivers and providers in mind.

The Next Big Thing for Healthcare IT Service Desks – Support with Clinical Context

The Next Big Thing for Healthcare IT Service Desks – Support with Clinical Context
EHR/EMR, Epic, IT Help Desk
3 minute read
By Chris Wickersham
on Sep 8, 2023

For IT service desks in healthcare, adding new value to their organizations involves much more than a tool decision. It's time for today’s healthcare IT (HIT) service desks to offer what traditional...

Read More
Epic Services

Epic Services
Epic, Info-Sheet
By CereCore
on Jul 28, 2023

Download the Epic Services overview.

Read More
Questions for Key Stages of Your Epic System Journey

Questions for Key Stages of Your Epic System Journey
EHR/EMR, Epic, Blog
2 minute read
By Stephanie Murray
on Jul 28, 2023

Setting a strategy to realize thefull potential of your IT team and Epic platform takes time, attention, and experience. Our CereCore team has worked with clients onsolution and acquisition...

Read More

Epic Made Easy

Epic comes with a ton of capability and usability across a multitude of patient care facilities and specialties. But it takes a cross-team approach to cut through the complexity and maximize this platform’s powerful features.

Healthcare team training