Upgrade Support Experiences with a Clinical Service Desk

Respond to Clinicians and Resolve Their Issues

Without the Perceived Runaround

Trained on Epic, MEDITECH, and Oracle Health (Cerner), our support professionals help clinicians get expert support on the first call.

faster resolution of physician calls

reduction in time to resolution

reduction in incidents for Level 2 teams

Consider Comments to KLAS

CereCore does all of our help desk work, and that is a big lift... I will go to my grave telling people to work with CereCore.

| CISO, April 2024

The firm is meeting and exceeding all of our help desk SLAs in the correct way. That is a quantitative, measurable outcome. Things like the average speed of answers are crazy good.

| CTO, January 2024

CereCore is very transparent. We have regular operational review meetings, so we have a good view of the firm's performance.

| Director, January 2024

We are a company that is growing, so moving the service desk to CereCore has allowed us to absorb and support our growth, and our end users have been able to see that from the first day.

| Director, December 2023

MORE KLAS COMMENTS

We Practice at the Top of Our License for Efficient Support

We own issues from start to finish so you don’t have to.

CereCore's clinical service desk agents are trained and certified on major EHR systems including Epic, MEDITECH, and Oracle Health (Cerner). The clinical service desk, operating at scale with level 1 and level 2 support services, goes beyond issue resolution. It contributes to training, builds changes, and more. Agents leverage healthcare operations experience and EHR certification knowledge, effectively to decrease the cost per resolution.

Patient Portal Support That Helps You Take Care of Patients

Connect support services for seamless EHR and portal support.

Your patients and physicians depend on the patient portal, telehealth, and related technologies more than ever. Making quality and timely support essential. How are your internal IT teams able to absorb the increases in call volumes? Is your front-office staff spread thin troubleshooting or helping patients navigate the portal?

What Level 2 Can Do for You

See how we can support your goals.

Take our complementary support services assessment to discover how your support trends on operational efficiency, cost factors, and user satisfaction.

Get A Support Assessment

Make Sure You Have Comprehensive EHR Application Support

Want to learn more about how our clinical service desk can help you achieve your goals? Complete the short form below to get started.

Doctor sits in her office on an application support call