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Implementation, MEDITECH

MEDITECH Web Ambulatory Implementation: Staffing, Physicians and Governance

We are continuing our series on MEDITECH Web Ambulatory and the various considerations you should take into account as you begin to take the next steps towards implementation. As an organization, we have helped many hospitals walk through a project of this size and complexity and have learned many lessons in the process. Experience and expertise is the foundation for any successful implementation and we want to give you an in-depth perspective on each consideration to help you and your organization prepare.

Here are the next 3 key considerations to keep in mind:

  • Project staffing: A Web Ambulatory implementation requires multiple resources from various areas of the medical group and hospital. MEDITECH provides a staffing guide for various READY levels and it is helpful in highlighting resource types, roles and responsibilities, and time requirements. When incorporating Web Ambulatory into the overall project team, project leadership, and governance structure, you should also take the integration between Web Ambulatory and Acute into account when assigning resources to the project. For example, Pharmacy should be involved with building vaccine schedules and the Lab should have a hand in building the reference lab interface. Additionally, during the various MEDITECH led training sessions, it’s essential to include the correct individuals from both Web Ambulatory and Acute environments because the topics discussed at these sessions involve both sides.
  • Physician involvement: Physician involvement is very important to the overall acceptance and implementation of Web Ambulatory. To gain physician buy-in, establish one physician sponsor for the project to manage the leadership structure and represent all physicians at the facility. Throughout project, regular touchpoints with physicians on the project status are extremely beneficial as there needs to shared ownership between the physicians, leadership, and team members. Also, physicians should have the opportunity to contribute to the system design and build as well as the a training and go-live support plan. These two phases are critical to project success, and collaboration among the physicians is key when determining the best approach.
  • Governance: Most organizations have governance groups in place which is useful when developing specific groups for this project. The governance structure is responsible for overseeing project status, timeline, budget, resources as well as addressing decisions, issues, and risks escalated from the project team. To create a solid governance structure, include a specific physician and project governance groups specific to Web Ambulatory during initial planning and design phase. The physician governance groups includes the physician sponsor plus representation from various specialties, and the project governance group will include the physician sponsor, medical group leadership, and project leadership. This structure ensures that all project objectives and goals are met.

Next Steps

If you are considering implementing a new system or upgrading your current MEDITECH environment, our team would be happy to provide specific insight depending on your needs and answer any questions you might have. Please contact us at or call us at (855) 276-9112.  We encourage you to subscribe to our blog to catch more insight on the remaining phases in this series on implementation.

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