Reduce costs and drive greater efficiency by combining Level 1 and 2 support with CereCore. Our focus on improvement, documentation, and understanding of your support patterns allows us to shift more customer calls to Level 1 support. This “top of our license” approach gives our Level 2 resources more time to address in-depth issues and drives down your resource costs.
Everything in healthcare is time sensitive and that includes resolving technology issues. We step in and work quickly to investigate issues and partner with third party vendors when needed. Our Level 2 support services team knows how to handle the unexpected and determine the root cause of problems so we can put a stop to them.
Take our complementary support services assessment to discover how your support trends on operational efficiency, cost factors, and user satisfaction.
Work life balance for those who manage and operate a 24-hour, seven days a week, 365 days a year healthcare IT service desk can seem elusive and almost impossible. Help desk IT staff can find...
Woburn, Massachusetts/PRNewswire/ –BridgeHead Software, the Healthcare Data Management company, today announced a strategic partnership with leading healthcare IT services provider, CereCore®. The...
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