Reduce costs and drive greater efficiency by combining Level 1 and 2 support with CereCore. Our focus on improvement, documentation, and understanding of your support patterns allows us to shift more customer calls to Level 1 support. This “top of our license” approach gives our Level 2 resources more time to address in-depth issues and drives down your resource costs.
Everything in healthcare is time sensitive and that includes resolving technology issues. We step in and work quickly to investigate issues and partner with third party vendors when needed. Our Level 2 support services team knows how to handle the unexpected and determine the root cause of problems so we can put a stop to them.
Take our complementary support services assessment to discover how your support trends on operational efficiency, cost factors, and user satisfaction.
Today, expectations of IT are high throughout a healthcare organization and building trust with other leaders, providers, and hospital employees is paramount. On The CereCore Podcast, Jeremy Taylor,...
The constant demand for innovation and growth plus mounting economic pressures push today’s CIO to stay focused on ways to build a high performing IT team and strong relationships with stakeholders...
Expertise. Empathy. Automation. Availability 24x7. Composure under pressure. Collaboration. The list could go on when describing the ingredients needed when implementing an IT service management...
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