Upgrade Support Experiences with a Clinical Service Desk

Respond to Clinicians and Resolve Their Issues

Without the Perceived Runaround

Trained on Epic, MEDITECH, and Oracle Health (Cerner), our support professionals help clinicians get expert support on the first call.

3x

faster resolution of physician calls

30%

reduction in time to resolution

35%

reduction in incidents for Level 2 teams

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Consider Comments to KLAS

CereCore does all of our help desk work, and that is a big lift... I will go to my grave telling people to work with CereCore.

| CISO, April 2024

The firm is meeting and exceeding all of our help desk SLAs in the correct way. That is a quantitative, measurable outcome. Things like the average speed of answers are crazy good.

| CTO, January 2024

CereCore is very transparent. We have regular operational review meetings, so we have a good view of the firm's performance.

| Director, January 2024

We are a company that is growing, so moving the service desk to CereCore has allowed us to absorb and support our growth, and our end users have been able to see that from the first day.

| Director, December 2023

MORE KLAS COMMENTS

We Practice at the Top of Our License for Efficient Support Our Support Helps You Scale Your IT Operations What Level 2 Can Do for You

We Practice at the Top of Our License for Efficient Support

We own issues from start to finish so you don’t have to.

CereCore's clinical service desk agents are trained and certified on major EHR systems including Epic, MEDITECH, and Oracle Health (Cerner). The clinical service desk, operating at scale with level 1 and level 2 support services, goes beyond issue resolution. It contributes to training, builds changes, and more. Agents leverage healthcare operations experience and EHR certification knowledge effectively to decrease the cost per resolution.

Our Support Helps You Scale Your IT Operations

Our combined EHR knowledge and healthcare IT skills consistently provide high-quality support so your IT team can work at the top of their license, too. Instead of troubleshooting issues, your IT team has more bandwidth for innovation, organizational initiatives, and professional growth. Are you ready to help your IT team move from keeping-the-lights-on technologists to innovators and strategic partners? Evolve your IT service desk strategy with the CereCore clinical service desk.

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What Level 2 Can Do for You

See how we can support your goals.

Take our complementary support services assessment to discover how your support trends on operational efficiency, cost factors, and user satisfaction.

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Make Sure You Have Comprehensive EHR Application Support

Want to learn more about how our clinical service desk can help you achieve your goals? Complete the short form below to get started.