Reduce costs and drive greater efficiency by combining Level 1 and 2 support with CereCore. Our focus on improvement, documentation, and understanding of your support patterns allows us to shift more customer calls to Level 1 support. This “top of our license” approach gives our Level 2 resources more time to address in-depth issues and drives down your resource costs.
Everything in healthcare is time sensitive and that includes resolving technology issues. We step in and work quickly to investigate issues and partner with third party vendors when needed. Our Level 2 support services team knows how to handle the unexpected and determine the root cause of problems so we can put a stop to them.
Take our complementary support services assessment to discover how your support trends on operational efficiency, cost factors, and user satisfaction.
The healthcare industry began to breathe again in early 2022. As the environment became more stable, IT investments increased and organizations further integrated telemedicine into the care delivery...
Fewer than two percent of all staffing agencies in the U.S. and Canada earn the Best of Staffing designation.
In a recent article in MedCity News, Curtis Watkins, president and CEO of CereCore, talks about why managed services can give healthcare IT leaders peace of mind and the bandwidth they need to focus...
Want to learn more about how our Level 2 support services can help you achieve your goals? Complete the short form below to get started.
