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Clinical and IT Support from Experienced People

Our Level 1 Help Desk and Level 2 Applications support team is comprised of experts with operator experience across multiple disciplines that can provide support for an ever-growing list of applications. We go beyond the major EHR vendors such as McKesson, MEDITECH, SIEMENS, EPIC, Allscripts and NextGen and work diligently to identify the best approach to finding a solution. We offer support for both transition periods as well as complete outsourced solutions that exceed industry standards in customer care. Because we want to provide the most cost-effective solution, our support can be used as a shared or dedicated service depending on project needs.

Our team has years of operator experience with clinical backgrounds from hospitals all across the country. We’ve been in your shoes and can navigate the daily challenges you encounter with ease and expertise. We work with you and on your behalf 24x7x365 to resolve issues without disrupting your staff and providing them the freedom to focus on critical projects and deliver better patient care.

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Legacy Application Support

Managing Legacy Systems and Data During Your Transition

As you’re converting to a new EHR system, our support team can keep your existing EHR current by making necessary changes and updates during implementation without disrupting your staff or patients. We lower your costs by supplementing your devoted in-house resources with an experienced IT staff focused on providing cost-effective Tier 2 support. So your team can focus on critical projects and patient care, we facilitate a quick transition by implementing full support for your application in as little as 30 days.

When transitioning to a new EHR, we understand that regulatory updates, version upgrades, additional reports in your existing system are required. Our support model is designed to account for a certain number of hours that can be devoted to project-based needs in your legacy system. We provide quality people with specialized skill sets to complete projects your in-house staff doesn’t have the time or expertise to address. We concentrate on finding you the right person at the lowest price to handle:

  • System Maintenance
    • Orders
    • Formulary
    • Role Creation/Modification
  • Content Updates
    • Clinical Evidence
    • Drug Allergy Interaction
    • Coding Updates
  • EHR Updates
    • Scheduling with EHR
    • Testing
    • Coordinate with Facility Staff
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