Clinical Support and IT Help Desk Designed For The Best Outcomes

Our exclusive focus on supporting hospitals and healthcare systems means that the Help Desk and Applications Support you receive from CereCore is much more than support. Our teams are comprised of experts with in-hospital operations and clinical experience. We understand the urgency of resolving user incidents, the costs to the organization, and the impact to patient care. Learn why our services are designed for the best outcomes.

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Level 2 Application Support

Issue Resolution from Experienced Clinicians

Our support team is comprised of experts with operator experience across multiple disciplines that can provide support for an ever-growing list of applications. We go beyond the major EHR vendors such as McKesson, MEDITECH, SIEMENS, EPIC, Allscripts and NextGen and work closely with your staff to identify each application support need and the best approach to finding a solution. Here’s what you can expect from our team:

  • Leverages ITIL (Information Technology Infrastructure Library)
  • EHR application support
  • EHR related third party application support
  • Focused on break/fix issues
  • Manage vendor engagement with EHR
  • Coordinate with local IT staff and third party vendor engagements
  • 100% U.S. Based

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