Clinical Help Desk and Patient Portal Support that Helps Improve Healthcare

Less Troubleshooting. More Problem Solving.

We know how hard it is to juggle EHR support and projects. Our Clinical Support team provides expert and timely support for MEDITECH, Cerner, and Epic applications. Our deeply experienced and certified EHR technicians efficiently resolve issues, streamline the costs of support, and stand-in as extensions of your own EHR support organization so that you can focus on what's next for your solutions.

A Higher Level of Care and Efficiency

Get to the root cause of issues with our Clinical, Patient-Portal, and Level 2 support teams who understand how EHRs interact with most third-party systems. You focus on other initiatives and let us handle break-fix resolution and coordinating with vendors. Experience a higher level of support and efficiency from a team with in-hospital experience, operating as an extension of your organization.

We Practice at the Top of Our License for Efficient Support

Connect Level 1 and 2 support services for seamless EHR support.

Reduce costs and drive greater efficiency by combining Level 1 and 2 support with CereCore. Our focus on improvement, documentation, and understanding of your support patterns allows us to shift more customer calls to Level 1 support. This “top of our license” approach gives our Level 2 resources more time to address in-depth issues and drives down your resource costs.

Help desk support personnel sitting at his computer
Nurse on support call

Issue Response and Resolution without the Runaround

We own issues from start to finish so you don’t have to.

Everything in healthcare is time sensitive and that includes resolving technology issues. We step in and work quickly to investigate issues and partner with third party vendors when needed. Our Level 2 support services team knows how to handle the unexpected and determine the root cause of problems so we can put a stop to them.

What Level 2 Can Do for You

See how we can support your goals.

Take our complementary support services assessment to discover how your support trends on operational efficiency, cost factors, and user satisfaction.

Smiling help desk personnel using his headset for a support call

Make Sure You Have Comprehensive EHR Application Support

Want to learn more about how our Level 2 support services can help you achieve your goals? Complete the short form below to get started.

Doctor sits in her office on an application support call