Clinical and IT Support from Experienced People
Our Level 1 Help Desk and Level 2 Applications support team is comprised of experts with operator experience across multiple disciplines that can provide support for an ever-growing list of applications. We go beyond the major EHR vendors such as Cerner, Epic, MEDITECH, Allscripts and NextGen and work diligently to identify the best approach to finding a solution. We offer support for both transition periods as well as complete outsourced solutions that exceed industry standards in customer care. Because we want to provide the most cost-effective solution, our support can be used as a shared or dedicated service depending on project needs.
Our team has years of operator experience with clinical backgrounds from hospitals all across the country. We’ve been in your shoes and can navigate the daily challenges you encounter with ease and expertise. We work with you and on your behalf 24x7x365 to resolve issues without disrupting your staff and providing them the freedom to focus on critical projects and deliver better patient care.
Level 2 Application Support
Issue Resolution from Experienced Clinicians
Our support team is comprised of experts with operator experience across multiple disciplines that can provide support for an ever-growing list of applications. We go beyond the major EHR vendors such as McKesson, MEDITECH, SIEMENS, EPIC, Allscripts and NextGen and work closely with your staff to identify each application support need and the best approach to finding a solution. Here’s what you can expect from our team:
- Leverages ITIL (Information Technology Infrastructure Library)
- EHR application support
- EHR related third party application support
- Focused on break/fix issues
- Manage vendor engagement with EHR
- Coordinate with local IT staff and third party vendor engagements
- 100% U.S. Based
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