CereCore Level 1 Support Services team is excited to announce their acceptance of the HDI Team Certified Pinnacle of Excellence award. This award is reserved for teams that have achieved 100% HDI certification and celebrates their commitment to excellent customer service. The CereCore Level 1 team members have made the investment to maintain a common language and set of industry best practices through the HDI certification program in order to create a solid foundation and consistency in their support interactions.
Exclusive hospitals and health systems, CereCore is a leading healthcare IT services provider that currently supports over 160,000 end-users and continues to expand their services nationwide. CereCore’s approach enables organizations benefit from a broad basic knowledge set, consistent incident submission, incident tracking, increased productivity and visibility to key performance metrics that ensures efficiency and quality resolutions while reducing operating expenses. Because CereCore values the client experience, the support team provides 24x7x365 issue resolution without disrupting staff and giving them the freedom to focus on critical projects and deliver better patient care. CereCore Level 1 Help Desk Support services include:
- Leverages ITIL
- Broad Basic Knowledge Set
- Initial Point of Contact
- Captures Incident Detail
- Basic Network Troubleshooting
- Assistance with Desktop Applications
- Password Resets
- Escalate and Coordinate with Local IT Staff
- 100% U.S. Based
“CereCore is honored to receive the HDI Team Certified Pinnacle of Excellence award. We appreciate HDI’s recognition of our ability to deliver quality support to the clients we serve. With a 100% HDI certified team, we have not only added significant value to our organization, but we are confident that our support team will be even more equipped to deliver the results our clients deserve for overall staff and patient satisfaction,” said Curtis Watkins, President and CEO.
CereCore provides EHR implementations, IT help desk, application support, IT managed services, hosting, technical staffing and strategic IT consulting services to hospitals, outpatient facilities and large physician groups nationwide. With a team of over 400 clinical and technical professionals, CereCore has implemented EHR systems in more than 300 facilities. CereCore offers staffing and remote support services for all major EHR acute and ambulatory platforms as well as their ancillary applications.
For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance by educating their people, elevating their processes, and empowering their strategy. From C-level professionals to directors, managers, and frontline staff, HDI is the definitive source of industry information, leadership and performance planning. Through events, certification and training, consulting, membership and industry resources, HDI aims to transform service and support organizations and reimagine their approach to delivering exceptional service and value. To learn more, visit www.thinkhdi.com.