Our experience as clinicians and in-hospital technologists means we understand the pressures providers and staff face like no other. Our experienced service desk team can help you address the volume and scope your facilities need - quickly, accurately, and consistently. We identify recurring issues and ways to alleviate them. This improves user satisfaction and helps your staff focus on patient care.
Replace stress with smiles for patients, front office staff and their physicians using Epic MyChart and other popular patient portals. Our team provides email, call-in and portal in-basket support that resolves common issues, such as attending telehealth appointments within the portal, at an average of 98% resolution on the first call.
Our high retention rate and always-ready workforce means you don’t have to worry about staffing and training your help desk. We work as an extension of your organization, so you can focus your resources on more impactful projects.
Our price-per-incident model is centered on how well we resolve issues. This means higher first-call resolution and measurable value. Our detailed documentation and reports allow us to see what’s working and the opportunities for optimizing and continuously improving IT.
The IT Service Desk often stands between a caregiver and their patient. Our ebook Diagnosing Your Health System’s Support Desk is full of strategies for using service-desk metrics to drive improvement.
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