Clinical Support and IT Help Desk Designed For The Best Outcomes

Our exclusive focus on supporting hospitals and healthcare systems means that the Help Desk and Applications Support you receive from CereCore is much more than support. Our teams are comprised of experts with in-hospital operations and clinical experience. We understand the urgency of resolving user incidents, the costs to the organization, and the impact to patient care. Learn why our services are designed for the best outcomes.

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Level 1 Help Desk

Level 1 Help Desk

First Call Triage and Resolution

With call volumes and costs on the rise, your in-house staff may be struggling to provide quick answers, keep hold times and abandonment rates low and deliver first call resolutions with reliable information. Our outsourced support model can alleviate some of these challenges. Because we resolve most issues on the first call, the cost per call is lower and your resources can be allocated to priority projects.

You can benefit from a team of professionals that will deliver the customer service levels your end-users deserve while reducing your operating expenses. Through our system, we can track the volume of calls and incident resolutions and deliver reports that measure our performance and quality of service. We manage your local help desk with integrity and place importance on delivering timely solutions with quality customer care. We value your organizations reputation and gladly take on the responsibility of representing you with excellent service. Here’s what you can expect from our team:

  • Leverages ITIL (Information Technology Infrastructure Library)
  • Broad Basic Knowledge Set
  • Initial Point of Contact
  • Captures Incident Detail
  • Basic Network and Desktop Troubleshooting
  • Assistance with Desktop Applications
  • Password resets
  • Escalate and Coordinate with Local IT Staff
  • 100% U.S. Based
  • Bilingual

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